My transaction was DECLINED, what should I do?

Epoch payments:

Epoch accepts all major credit, debit cards and popular alternative payment methods used worldwide.

There could be a number of reasons why your card was declined. Please use a different card to place the order, or contact a billing support representative if you have additional questions.

Verotel payments:

If your credit card transaction was DECLINED, please try the following:

  1. Did you fill out all of the fields on the order form?
  2. Did you enter the correct expiration date?
  3. Did you remove any spaces or dashes in your credit card number or phone number?
  4. Did you enter your full and complete email address?
  5. Are you currently in the country where your credit card was issued?
  6. Do you have sufficient funds on your credit card or bank account?

If all your answers are YES on the above questions, please submit an inquiry

Due to security reasons and to prevent duplicate transactions you are only able to attempt a transaction once every 10 minutes. Therefore, please wait at least 10 minutes before submitting your information again.

CCBill payments:

You might consider re-submitting your payment using an alternate form of billing to successfully create a subscription.

Some of the most frequent decline reasons are:
Invalid Card: Please do not put any spaces between the card numbers when entering them into the field. Also, be sure to input the correct CVV2 number (the last 3 numbers shown on the back side of your credit card).
Pick Up Card: This credit card has been reported as lost or stolen. Please contact your bank or financial institution immediately regarding this decline.
Service Not Available: Validation has been requested from your bank or financial institution and they have denied authorization for this purchase. Please contact your bank or financial institution for further information.
Sale Declined by Credit Card Network: The Banking Network rejected the sale. Try using the card again later. Blocks by the Banking Network are usually resolved within 24 hours.

Please contact one of their representatives as soon as possible by calling 888-596-9279 or by emailing them at [email protected].

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